How it works
From a missed call to an organised lead
XMT sits quietly behind your existing phone number. When you can't answer, the enquiry still gets handled.
Customer calls
A customer rings your existing business number.
You can't answer
You're on the tools, driving or already on a call.
XMT handles the enquiry
The call is handled and the questions you want asked are asked.
Customer information is captured
Name, phone number, suburb and the job they need done.
The lead appears in your XMT dashboard
With a short summary of the enquiry so you know what they want.
You follow up, message or book them
Call back, send a text or take the booking — all from one screen.
What the setup includes
Call Handling Setup
XMT configures the call flow so missed or unanswered calls can be handled when your business is unavailable.
Lead Capture & Qualification
Capture the details that matter: customer name, phone number, suburb or location, the job or service required, plus anything else you want asked.
Booking & Appointment Requests
Where applicable, customers can request suitable appointment times and the booking information stays organised.
Automatic Follow-Up
Customers can receive a confirmation or follow-up message after their enquiry, so they know it's been received.
Notifications & Lead Tracking
You receive the useful enquiry information and manage every lead through the XMT application.
Testing & Go Live
The system is tested before launch so the configured call, message, booking and lead processes work correctly.
A free compatibility check comes first
Before anything is purchased or set up, we check that your number and provider can be forwarded correctly. No payment is required for this check.