Terms & Conditions

These terms apply to your use of XMT call handling, messaging, booking and dashboard services. By using XMT you agree to them. They are general information, not legal advice.

A free forwarding and compatibility check is required before purchase or setup. If your number, phone type or provider cannot be configured for forwarding, we will tell you and no charges apply.

XMT Call Recovery is $149 per month plus usage. XMT Call Recovery + Booking is $199 per month plus usage. A one-time setup fee applies from $99 and is quoted based on the complexity of your call flow.

A 14-day free trial is available after setup is completed. Monthly plans are billed in advance and usage is billed based on actual call and message volumes.

Usage charges and final setup costs can vary. We will confirm your expected costs before setup begins.

You are responsible for keeping your account details accurate, for maintaining call forwarding on your own phone service, and for following up the leads and bookings XMT captures.

You must have the authority to configure forwarding on the phone number you provide.

XMT depends on third-party telephony, messaging and AI providers. We aim for continuous availability but cannot guarantee uninterrupted service, and we are not liable for interruptions caused by those providers or by your own phone service.

Calls are handled with AI assistance. While call flows are configured and tested for your business, automated handling may occasionally capture information imperfectly. You should confirm details with customers before committing to work.

XMT must not be used for unlawful, misleading or harassing communications, or to contact people who have asked not to be contacted.

Plans are monthly and can be cancelled at any time, effective at the end of the current billing period. Setup fees and usage already incurred are not refundable. On cancellation, forwarding is removed and your calls behave as they did before XMT.

To the extent permitted by law, our liability is limited to the amount you paid for the service in the three months before the relevant claim. Nothing in these terms excludes rights you have under the Australian Consumer Law.

We may update these terms or our pricing. Where changes affect your plan, we will notify account holders before they take effect.

Questions about these terms can be sent to hello@xmt.com.au.